How long will it take to process and ship my order?

Orders are processed during business hours from 9AM to 5PM Pacific time, Monday through Friday (excluding holidays). All orders will be shipped out within 1–4 days of receipt. Ground shipping takes 2–7 days nationwide. Once it is in the hands of UPS/FEDEX, delivery delays are outside our control. If the item is out of stock or unavailable, we will inform you by email with an estimated delivery date. If you have a time issue, email us before you order and we will let you know if your delivery time is possible.

Can I expedite my order?

Yes, we offer 2-day shipping if you choose to expedite for faster delivery. Please email us before ordering to confirm processing time if you are concerned.

How can I track my order?

You will receive a tracking number via email once your order is shipped. You can track any item easily with UPS, FedEx, or USPS.

Where are you located? How does it affect shipping?

We are based in Los Angeles. Delivery usually takes 2–7 days after processing; however, delivery times may vary depending on your location.

Which carriers do you use for shipping?

We use USPS, UPS, and FedEx for U.S. orders. For international orders, we use UPS Worldwide, with all shipments insured. We cannot deliver to a P.O. box; a street address and phone number are required for all shipments.

Can I ship to a different address than my billing address?

Yes, but we may contact you to verify the order to protect against fraud and ensure that your items reach the correct address.

What happens if an item is out of stock?

If an item is out of stock or unavailable, we’ll notify you by email with an estimated restock date.

Do you offer international shipping?

Yes, we offer international shipping via UPS Worldwide. Delivery times and costs vary depending on your location.

What payment methods do you accept?

Credit cards are charged upon ordering/checkout on the website. If requested, we can take a cashier’s check or money order. Email us with your request and we will let you know the total and address. Merchandise will not ship until your check is received.

Is my payment information secure?

Yes, our website is fully encrypted for secure payments. If you do not feel comfortable ordering online, email us with your phone number and we can process your order over the phone.