FAQ's
GENERAL INFO :
EMAIL US WITH ANY QUESTIONS! INFO@LAURELANDGOLD.COM.
All pieces are hand-made and are individually finished and assembled with care. Due to the nature of hand-crafted work, they may differ slightly. However, each piece is picked to reflect the highest quality possible.
Feel free to e-mail us with any questions, concerns, suggestions, or timing issues at info@laurelandgold.com.
FAQ's
1. How long will it take to process and ship my order?
Orders are processed during business hours from 9AM to 5PM Pacific time, Monday through Friday (excluding holidays). All orders will be shipped out within 1-4 days receipt. Ground shipping takes 2-7 days nationwide . Once it is in the hands of UPS/FEDEX, we are not responsible for shipping delays. If the item is out of stock or unavailable, we will inform you by e-mail with an estimated delivery date.
IF YOU HAVE A TIME ISSUE, E-MAIL US BEFORE YOU ORDER AND WE WILL LET YOU KNOW IF YOUR DELIVERY TIME IS POSSIBLE.
2. Can I expedite my order?
Yes, we offer 2-day shipping if you choose to expedite for faster delivery. Please email us before ordering to confirm processing time if you are concerned.
3. How can I track my order?
You will receive a tracking number via email once your order is shipped. Track any item easily with UPS or FedEx or USPS.
4. Where are you located? How does it affect shipping?
We are based in Los Angeles. Delivery usually takes 2–7 days after processing; however, delivery times may vary depending on your location.
Shipping & Delivery
1. Which carriers do you use for shipping?
We use USPS, UPS, and FedEx for U.S. orders. For international orders, we use UPS Worldwide, with all shipments insured. We cannot deliver to a P.O. box. A street and phone number are required for all shipments.
2. Can I ship to a different address than my billing address?
Yes, but we may contact you to verify the order to protect against fraud and ensure that your items reach the correct address.
3. What happens if an item is out of stock?
If an item is out of stock or unavailable, we’ll notify you with an estimated restock date.
4. Do you offer international shipping?
Yes, we offer international shipping via UPS Worldwide. Delivery times and costs vary depending on your location.
If you require a rush on your package, e-mail us first to ask what the timing will be. Once it is in the hands of USPS/UPS/FEDEX, we are not responsible for shipping delays.
Payments & Security
1. What payment methods do you accept?
Credit cards are charged upon ordering/checkout out on the website. If requested, we can take a cashiers check or money order. If this is the case, e-mail us with your request, and we will let you know a total and an address. Merchandise will not be shipped out until your check is received.
2. Is my payment information secure?
Yes, our website is fully encrypted for secure payments. If you still do not feel comfortable ordering on-line, e-mail us with your phone number, and we can process your order over the phone.
3. Do you charge sales tax?
Sales tax of approximately 9.5% is applied to all orders shipped to California in compliance with state regulations.
4. Can I change my shipping address after placing an order?
Once an order is shipped, we cannot change the shipping address. Please double-check carefully before completing your order.
Product Care, Packaging and Custom Orders
1. How do I care for my leather belts?
Keep your genuine leather belts and chain/metal belts away from moisture and store them in a dry place to maintain their quality and longevity.
2. How is my item packaged?
All items are packaged in our black Laurel & Gold logo dust bags, and carefully packed to prevent damage.
3. Do you offer custom-made belts?
Yes, we offer custom designs. Please contact us for pricing and delivery details.
PLEASE NOTE: FOR CUSTOM PIECES — ALL SALES ARE FINAL UNLESS THERE IS A MANUFACTURER ’ S DEFECT. IN THE CASE OF A MANUFACTURER ’ S DEFECT, WE WILL FIX OR REPLACE THE ITEM (NO EXCHANGES OR WEBSITE CREDITS)
