FAQ's

GENERAL INFO :
EMAIL US WITH ANY QUESTIONS!  INFO@LAURELANDGOLD.COM.

All pieces are hand-made and are individually finished and assembled with care. Due to the nature of hand-crafted work, they may differ slightly. However, each piece is picked to reflect the highest quality possible. 

Feel free to e-mail us with any questions, concerns, suggestions, or timing issues at info@laurelandgold.com. 

HOW LONG WILL IT TAKE:
Orders are processed during business hours from 9AM to 5PM Pacific time, Monday through Friday (excluding holidays). If an order is placed after hours, it will be processed the following business day. All orders will be shipped out generally within 1-4 days receipt. Please allow for this time when you order-- approx. 1-4 days PLUS shipping time. Once it is in the hands of UPS/FEDEX, we are not responsible for shipping delays. If the item is out of stock or unavailable, we will inform you by e-mail with an estimated delivery date.

AFTER THE APPROX. 1-4 DAYS TO SHIP YOUR ITEM, USPS/UPS Ground/FEDEX takes an additional 3-7 days depending on where in the U.S. you are located (items will be shipped from Los Angeles). IF YOU HAVE A TIME ISSUE, E-MAIL US BEFORE YOU ORDER AND WE WILL LET YOU KNOW IF YOUR DELIVERY TIME IS POSSIBLE.

The 2-day shipping option will get your pieces to you faster as well. When we have shipped, you will receive an e-mail notification with your tracking number.

CHECKING THE STATUS OF AN ORDER You may send an e-mail to info@laurelandgold.com, mentioning your order number, date ordered, and your name. We will get back to you with the status of your piece(s) and when they will be finished.


WHERE WE ARE LOCATED:
we are located in Los Angeles, so please allow appropriate time when shipping....

SHIPPING:
We ship only with USPS/UPS/FEDEX. International orders are shipped via UPS Worldwide. All packages are shipped insured. We cannot deliver to a P.O. box. A street and phone number are required for all shipments.

If you require a rush on your package, e-mail us first to ask what the timing will be.  Once it is in the hands of USPS/UPS/FEDEX, we are not responsible for shipping delays.

SHIPPING TO A DIFFERENT ADDRESS THAN YOUR BILLING:
If you decide to have your package shipped to a different shipping address than your billing address, you might be called by one of our customer service people to verify the order and the charge. This is to protect our customers and our company against fraud.

TRACKING:
You will receive a tracking number from UPS when your order is shipped so you can monitor it ’ s progress.

PAYMENT:
Credit cards are charged upon ordering/checkout out on the website. If necessary, we can take a cashiers check or money order. If this is the case, e-mail us with your request, and we will let you know a total and an address. Merchandise will not be shipped out until your check is received.

SECURITY:
This is a secure site. All information you provide to our server is encrypted during the sending and receiving process. If you still do not feel comfortable ordering on-line, e-mail us with your phone number, and we can process your order over the phone.

SALES TAX:
We are required by law to collect sales tax on orders billed to the state of California (approx. 9.5% depending on county).

PRODUCT CARE:
All items are handmade, and assembled with care. It is also all plated with the highest quality plating. But no matter how high quality the plating is, plating can eventually wear down. If you take care of your pieces, they will last longer.

CUSTOM ORDERS:
Please feel free to contact us with any custom orders you might have. We are happy to work with you, and will discuss prices and delivery time dependent on the piece.

SPECIAL NOTE: FOR CUSTOM PIECES — ALL SALES ARE FINAL UNLESS THERE IS A MANUFACTURER ’ S DEFECT. IN THE CASE OF A MANUFACTURER ’ S DEFECT, WE WILL FIX OR REPLACE THE ITEM (NO EXCHANGES OR WEBSITE CREDITS).